Consumers, want protection? Check out this campaign

PrintThere’s a lot of misinformation out there about ‘approved trader schemes.’ What do they mean? Are they legitimate? Is one better than the other?

The only scheme of this ilk operated by the Trading Standards Institute (TSI) is the Consumer Codes Approval Scheme (CCAS). Yes, it’s a long name but it’s one you should pay attention to. Why? Not only is the CCAS the only scheme approved by TSI (did we say that already?), businesses that comply with the CCAS offer independent third party redress for consumers.

Third party redress. Another big, seemingly meaningless bunch of letters. Third party redress means that when you have an issue with a business and it says, ‘sorry, we’re not bothered. We’re not dealing with that,’ you’re not left pulling out your hair wondering how money can disappear without any oversight.

With independent third party redress, consumers have the option of going to a mediator of sorts who will work with them and the business in question to resolve the problem. Not only does third party redress seek to resolve your issue, it keeps those issues out of the courts.

CCAS businesses voluntarily agree to follow guidelines that are stricter than those outlined by the law hence their willingness to participate in third party redress.

Another fabulous aspect of CCAS businesses is that TSI audits CCAS sponsors ensuring that they are in fact doing what they say.

For the next two weeks, TSI and its 14 codes sponsors are running a campaign designed to familiarize you – the consumer – with the CCAS. We are here to protect you and so are these businesses.

Follow the campaign on this blog, visit the campaign website for details or support us on social media by tagging tsi_uk or #tsicodes.

Our codes sponsors include:

British Association of Removers
British Healthcare Trades Association
The Carpet Foundation
Debt Managers Standards Association
Institute of Professional Willwriters
Motor Codes
The Property Ombudsman
Renewable Energy Association
Robert Bosch Ltd
Vehicle Builders Repairers Association Ltd

If you have any questions, please contact pressoffice@tsi.org.uk

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