Coming up in 2016

With two national reviews into trading standards due to report imminently, and several pieces of new legislation that will directly impact the service set to reach Royal Assent this year, 2016 is already set to be a busy one for the whole profession. At CTSI, the policy team continue in our endeavours to represent members’…

Manifestos fail to address consumer protection

With polling stations set to open in less than 24 hours, the policy team here at CTSI wait with anticipation for the outcome of what is being described as the most important and unpredictable general election in a generation. The past month or so has seen a frenzy of campaign activity from all parties with…

Premium rate numbers cause concern during holidays

Both the 070 premium rate number and the premium rate number 09066611911 have caused a flurry of concern among consumers and trading standards officers this holiday season. The 070 number because it exists, the 09066611911 number because it doesn’t. Croydon Council recently issued a warning about 070 numbers as citizens have run up thousands of…

The Silver Line celebrates first anniversary

Today, 25 November, marks the first anniversary of The Silver Line, a wonderful confidential helpline for older people who are often isolated, lonely and in need of someone to talk to. During year one, The Silver Line’s 160 staff members received 275,000 calls from older people, the  majority of which (67 per cent) said they…

New app offers innovation in the age of uncertainty

While trading standards officers work hard to help businesses and consumers, cuts and increasing legislative pressures force a more intelligence based approach to enforcement, making it difficult to handle every consumer complaint.  Offering an innovative new idea, which helps and educates consumers while taking a strain off trading standards officers, resolver provides a different way…