Coming up in 2016

With two national reviews into trading standards due to report imminently, and several pieces of new legislation that will directly impact the service set to reach Royal Assent this year, 2016 is already set to be a busy one for the whole profession. At CTSI, the policy team continue in our endeavours to represent members’…

Tips for savvy Christmas shoppers

Christmas is just around the corner, but not knowing your consumer rights and obligations could ruin the holiday. Luckily, North East Lincolnshire Council trading standards service have issued their 10 top tips to help keep consumers savvy this festive season. Tip 1: Shop around for the best deals. You cannot return something just because you…

The year of consumer rights

How a business deals with a consumer complaint could hugely impact their brand’s reputation, writes Lewis Shand Smith, chief ombudsman and chief executive of the Ombudsman Services. Despite an improving economic outlook for Britain, households are being squeezed by the costs of everyday living. As a result, consumers increasingly want value for money without having…