Coming up in 2016

With two national reviews into trading standards due to report imminently, and several pieces of new legislation that will directly impact the service set to reach Royal Assent this year, 2016 is already set to be a busy one for the whole profession. At CTSI, the policy team continue in our endeavours to represent members’…

CTSI raises voice in nuisance call debate

In March, CTSI had a meeting hosted by the Department of Business Innovation and Skills (BIS) to discuss the outcomes on work to protect vulnerable consumers from nuisance and scam phone calls. Brian Smith, CTSI lead officer crime and disorder, Lou Baxter, CTSI joint lead officer for consumer education, and Laura Jamieson with COSLA, gave presentations on…

New CFC Chair talks nuisance calls

TSI was recently introduced to the new chair of the Consumer Forum for Communications (CFC), Roger Darlington, at the forum’s latest quarterly meeting on Tuesday 9 December. For those of you that don’t know, the CFC is hosted by the communications regulator OFCOM and is made up of representatives from consumer organisations across the UK. The…

Nuisance calls recommendations fall short

At an evening reception on Monday 8 December, Which? unveiled the report of the Nuisance Calls and Texts Task Force on Consent and Lead Generation. The task force was convened by Which? at the request of the Department of Culture, Media and Sport (DCMS) following the publication of the Nuisance Calls Action Plan in March…